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Topics

Topics are reusable, structured workflows that an agent can follow to achieve a specific goal (e.g., booking an appointment, processing a return).

Configuration​

  • Name: A unique name for the topic (e.g., Product Quotation).
  • Classification description: A detailed description to help the AI identify when a user's request should trigger this topic.
    • Example: "Triggers every time a user asks for a price or quote for a product that is not in the main product list."
  • Scope: Defines the boundaries of the topic.
    • Example: "You cannot assist with making purchases, only with providing quotations for products within the Duronco context."
  • Instructions: A numbered, step-by-step guide for the agent to follow.
    • Example:
      1. Ask the user for the product name and description.
      2. Ask the user for their name and email for follow-up.
      3. Validate that the name and email are valid.
  • Actions: Link one or more Actions to this topic. The agent will execute these actions to complete its goal. See the Actions documentation for more details.